Privacy Policy

YM Formulary ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ymformulary.com or make a purchase from us.

1. Information We Collect

Information You Provide

• Order Information: Name, email address, shipping address, billing address, and phone number when you place an order.
• Payment Information: Credit card details are collected and processed securely by our payment processor, Stripe. We do not store your full credit card number on our servers.
• Account Information: Email address when you subscribe to our newsletter or create a subscription order.
• Communications: Any information you provide when you contact us via email or phone.

Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, referring URL, click patterns, and browsing behavior on our site.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns. See Section 5 for details.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Process payments securely through our payment provider
• Send order confirmations, shipping updates, and delivery notifications
• Manage your subscription orders (billing, renewals, cancellations)
• Respond to your questions, comments, and customer service requests
• Send marketing communications if you have opted in (you may unsubscribe at any time)
• Improve our website, products, and customer experience
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties:

• Payment Processor (Stripe): To process your credit card payments securely. Stripe's privacy policy governs their use of your payment data.
• Fulfillment Partners: Your name, shipping address, and order details are shared with our third-party logistics provider to pick, pack, and ship your order.
• Shipping Carriers (USPS, UPS): Your name and shipping address are shared with carriers to deliver your order.
• Email Service Providers: Your email address may be shared with our email platform to send transactional emails (order confirmations, shipping updates) and marketing communications you have opted into.
• Analytics Providers: Aggregated and anonymized usage data may be shared with analytics services to help us understand how visitors use our website.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• PCI-DSS compliant payment processing through Stripe
• Restricted access to personal information on a need-to-know basis
• Regular security assessments of our systems and processes

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly, including shopping cart functionality and checkout. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing Cookies: Used to track visitors across websites for the purpose of displaying relevant advertisements.

Most web browsers allow you to control cookies through their settings. Disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order records are retained for a minimum of 7 years for tax and legal compliance purposes. You may request deletion of your account and personal data by contacting us.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing email or contacting us directly.

To exercise any of these rights, contact us at support@ymformulary.com.

8. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. We will update the "Last updated" date at the top. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: